Comprehensive Answering Services and Customer Care Solutions
Our main services include answering services, virtual office solutions, order entry, customer & client care, technical support, appointment scheduling and reservations. Other important components in our range of services are messaging, dispatching, information gathering, class and seminar reservations, order fulfillment and credit card processing.
Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company.
No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!
- Answering Services
Messaging services are a cost effective way to handle after-hours calls. Our professional staff can be available when yours is not. We are more than just someone answering your calls… to your callers, we are your business. Insuring all your callers are greeted by a courteous and helpful voice at any time of day or night makes a difference.
- Inbound Email Processing
Is your inbox flooded with emails? Do you have a hard time responding to your emails promptly? By utilizing our Inbound Email Processing services you can raise your level of customer service to exceptional. We reply to your messages using the protocols you create and designate. We can even follow-up with outbound phone calls (when indicated and necessary).
- Virtual Receptionist Solutions
Imagine having live agents working for your business 24/7/365 at a fraction of the cost of a full-time receptionist. Regardless of whether your business is small or large, we provide call handling solutions that enable you to operate more efficiently while lowering your overhead.
- Order Entry & Fulfillment
Our skilled and experienced agents can quickly take your orders. Use your current e-commerce website or use our internal order systems. Up-selling and cross-selling available as part of our suite of services. Voice mail announcement can be added to eliminate callers that aren’t serious about making a purchase.
- Call Center Solutions
Whether your needs are as simple as collecting personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign, our customer service support representatives can field calls transparently as though they worked directly for your company. Our U.S. based call center runs on redundant internet, telephony and power infrastructures so we are up and running 24/7/365 and at times when most other businesses are down due to power outages and local infrastructure issues. Our call center solutions make it possible for you to offer your clients true 24/7 support and customer care.
- Technical Support
Our staff can alleviate some of the burden that 24-hour support places on your staff. Our agents can log-in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via a FAQ list.
- Scheduling & Reservations
We offer cost-effective solutions which can free your staff from these mundane tasks. Our agents are trained to use online calendar systems to schedule appointments and reservations can be made based on the total number of attendees for each event. Confirmation calls can be made to insure appointments are kept.
Looking for more information?
Contact us today at 1-800-645-2616 or fill out a request for pricing and info to find out what we can do for your business.